Online Ordering Transition to Reynolds Advanced Materials
Online Ordering Is Changing
The Smooth-On online store (shop.smooth-on.com) will be retired, and purchasing will transition to Reynolds Advanced Materials. Reynolds Advanced Materials has fulfilled online orders for Smooth-On products for many years.
Customers will continue to have access to the same trusted Smooth-On products, technical resources, and customer support.
What Does This Mean?
The products you know and trust are not changing, the ordering website is.
Reynolds Advanced Materials will continue to offer the full range of Smooth-On materials and accessories while providing specialized product guidance, customer service, and order support.
The Smooth-On online store remains available at this time. Customers will be notified well in advance of any changes to purchasing, accounts, or order history.
What Is Changing?
- The Smooth-On online store (shop.smooth-on.com) will be retired.
- Online purchases will be made through reynoldsam.com.
- Product information and educational resources will continue to be available on smooth-on.com.
- Customers will benefit from Reynolds Advanced Materials' dedicated customer support and sales assistance.
What Is Not Changing?
- Smooth-On products and formulations
- Technical support resources
- Product documentation and safety information
- Product availability through Reynolds Advanced Materials
- Access to expert product guidance and training
Create Your Reynolds Account Today
To prepare for the transition, we encourage all customers to create a Reynolds Advanced Materials account as soon as possible.
By creating an account now, you'll be ready to place orders through reynoldsam.com when the Smooth-On online store is retired. A Reynolds account also provides access to order history, order tracking, faster checkout, and dedicated customer support.
Frequently Asked Questions
Why is this change being made?
Reynolds Advanced Materials already fulfills online orders for Smooth-On products. Consolidating online purchasing into a single platform helps simplify the customer experience and provides a dedicated destination for product purchasing and order support.
Will Smooth-On products still be available?
Yes. Smooth-On products will remain available through Reynolds Advanced Materials.
Will Smooth-On.com disappear?
No. smooth-on.com will continue to serve as a resource for product information, technical documentation, videos, tutorials, and educational content.
Do I need a Reynolds Advanced Materials account?
Setting up a Reynolds Advanced Materials account is optional to order, but we recommend it.
What happens to my previous orders?
Additional information regarding order history and account records will be shared before the transition is finalized.
Who should I contact if I have questions?
Our customer service team is here to help. Please contact usfor assistance with ordering, account questions, and product purchasing information.